Return Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Returns

You have 30 days from the date of delivery to return eligible items for a refund or exchange.

Eligibility

To be eligible for a return, items must be:

• Unused and in the same condition as received
• In original packaging
• Accompanied by proof of purchase

How to Return

To initiate a return, please contact us at info@fivnz.com with your order number and reason for return.

Refunds

Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.

Exchanges

If you need to exchange an item, please contact us to arrange the exchange.

Questions? Contact us at info@fivnz.com for assistance.